Revolutionize Freshdesk: AI for fast, maximum satisfaction.
Freshdesk is a cutting-edge omnichannel customer service solution that enables businesses of all sizes to centralize and resolve customer inquiries. By organizing tickets from email, chat, and social media, Freshdesk provides a robust framework to ensure that no request goes unanswered.
Achille AI acts as an intelligent extension of your team, transforming Freshdesk into an autonomous and proactive support platform.
Achille intercepts incoming tickets and chat requests to respond immediately using its knowledge base, thereby avoiding the creation of unnecessary tickets.
If a request requires human intervention, Achille qualifies the problem, collects the missing information, and forwards the ticket to the appropriate agent in Freshdesk with all the necessary context.
Achille can add automated internal notes about customer history or sentiment, saving your agents valuable time during resolution.
Seamless integration ensures that every Achille interaction is archived in Freshdesk, maintaining a single source of truth for your customer service.
Centralization of all communication channels in a single interface.
Rules for prioritizing, assigning, and closing tickets for perfect organization.
Detailed dashboards on response times (SLA) and customer satisfaction (CSAT).