The customer service AI, for e-commerce
50% of your customer service tickets,
automated
in one month.
Achille automates up to 90% of your tickets, assists your agents on the rest, and identifies the ones you can avoid. Plugged into your ticketing and your e-commerce.
0%
automation achievable
−0%
volume cut at the root
0 min
to go live
Live · Ticket #4821Achille · Inbox
SJ
Sarah JohnsonEN
My order arrived damaged
Hi, my package arrived this morning and the product is broken. What can I do?
Achille is writing
Achille AISUGGESTION · 0.8s
Product overview
Achille in 58 seconds.
The platform in motion: automation engine, insights, brand voice, Copilot mode.
Trusted by
Hosted in EuropeGDPR compliantDPA on requestYour data never trains third-party models
Native integrations
At the heart of your stack.
150+ native integrations across e-commerce, helpdesk, CRM, logistics, marketing and channels. Setup in 5 minutes.
Shopify
PrestaShop
Zendesk
Gorgias
Intercom
Front
HubSpot
Salesforce
WhatsApp
Instagram
Klaviyo
Notion
One complete platform
Everything you need to transform your customer service.
A revolution
Our AI adapts to every situation.
50+ languages, your guidelines, your DNA: Achille understands context before replying. Return policy, customer history, urgency level — it all matters.
FRCustomer case · Reassuring + refund
CUSTOMER
Ma commande n'est jamais arrivée…
ACHILLE AI · REASSURING + REFUND
Bonjour, je suis vraiment désolé pour ce retard. Votre colis est en cours d'investigation chez le transporteur. En attendant, je lance un remboursement complet à titre commercial, vous le recevrez sous 48h.
ENCustomer case · Direct + transparent
CUSTOMER
Where is my refund? Been 2 weeks!
ACHILLE AI · DIRECT + TRANSPARENT
Hi, totally understand the frustration, let's fix this now. I've manually pushed your refund through, you'll see it within 24h. Sorry for the delay on our side.
ITCustomer case · Warm + upsell
CUSTOMER
Il prodotto è bellissimo, grazie!
ACHILLE AI · WARM + UPSELL
Grazie per il bel feedback! Sono felice che il prodotto ti piaccia. Se ti va, ecco un codice -10% per il tuo prossimo ordine : MERCI10.
ESCustomer case · Advice + product link
CUSTOMER
¿Tienen este vestido en talla L?
ACHILLE AI · ADVICE + PRODUCT LINK
¡Hola! Sí, tenemos la talla L disponible, aquí tienes el enlace directo. Si dudas entre dos tallas, te recomiendo la L (corte un poco ajustado).
They put it better than we can
Highly satisfied users.
Click a video to hear their experience.
Recommended by
