AI on the Front Lines: Respond Faster, Collaborate Better!
Front is the go-to collaborative messaging platform for support and operations teams. It brings together emails, text messages, social media, and chats in one place for seamless collaboration. Achille AI integrates natively with Front to generate relevant drafts in just a few seconds.
Achille AI uses the context of each Front conversation (chat history, tags, customer data) to craft accurate, personalized responses, reduce back-and-forth exchanges, and allow your team to focus on what really matters.
Achille automatically generates a draft response directly in the Front interface, taking into account the conversation thread and the customer profile.
Achille uses the data available in Front (internal notes, tags, history) to personalize each response and avoid redundant questions.
Returns, order status, shipment tracking, FAQ; Achille handles common inquiries in seconds, without involving the entire team.
Secure connection in just a few clicks. Start with a few use cases, then gradually expand as needed.
Front centralizes all your customer communications in one place, and Achille AI makes the most of it.
Email, text messages, social media, and live chat all in a single collaborative interface.
Smart assignment, routing rules, and SLAs so you never miss a ticket.
Response times, CSAT, volume, and full visibility into your team’s performance.
CRM, e-commerce, logistics, billing; Front integrates with your entire tech stack.
SOC 2 Type II, SSO, granular permissions, compliant with the most stringent standards.