AI on Gorgias: E-commerce automation, superior customer support!
Gorgias is the leading customer service platform for online stores. Designed specifically for e-commerce, it centralizes all your channels (email, chat, social media, SMS) and connects natively to your stores to provide a comprehensive view of each customer. Gorgias transforms your support into a real sales and loyalty driver.
Achille AI acts as an expert agent within your Gorgias environment, automating ticket resolution while enriching your database.
Achille AI analyzes incoming tickets in Gorgias and responds to them in seconds, preventing your inbox from becoming cluttered.
Using Gorgias integrations, Achille accesses Shopify or BigCommerce information to process order tracking and modification requests completely independently.
For complex requests, Achille creates a fully documented ticket in Gorgias, allowing your agents to take over with all the necessary context.
Achille automatically categorizes conversations in Gorgias using smart tags, optimizing your organization and performance reports.
Order and conversation history accessible at a glance next to each ticket.
Automated response templates to increase efficiency when dealing with recurring requests.
Native connection with Shopify, Magento, and BigCommerce to act directly on orders.