Boost Salesforce: AI for effective sales strategies.
Salesforce is a leading CRM platform designed to unify sales, service, marketing, commerce, and customer data within a single ecosystem (Customer 360). It enables companies to centralize interactions, align teams, and build more consistent experiences across the entire customer lifecycle.
Achille AI leverages Salesforce to provide more context, better qualify requests, and help your teams execute faster, with rules and safeguards.
Achille can leverage Salesforce objects (e.g., accounts, contacts, opportunities, cases/tickets depending on your configuration) to contextualize exchanges and avoid repetition.
Achille can be integrated into Service Cloud processes to help qualify, prioritize, and prepare escalations, with a clear summary of when human intervention is required.
Signals from the support system (needs, urgency, intent, friction) can be structured to facilitate follow-up by sales and customer success teams, without losing the history.
Salesforce allows for fine-grained control of access via permissions and API security. Achille fits into this framework (limited access, governance, traceability according to configuration).
A suite of connected applications to align teams.
Management of customer service and support processes on a large scale.
AI and agentic capabilities integrated into the Salesforce ecosystem.
Permissions, object/field sharing, auditing/monitoring, API security.